use case

Sales Products and Services

With MyAiP Chat you propose personalized offers to your customers that reflect their needs.

Integrate an advanced ChatBot into your channels that anticipates your users' needs
Accompanies customers in configuring products and services
Allow users to complete purchases in a few steps via a
link direct to the external payment page
Offer personalized support service available 24/7

The Use Case

Kevin Ryuichi works for a travel tech company, a leader in offering travel packages that can be purchased online.
He is responsible for Italy for a new line of customizable all-inclusive packages, and wants to leverage the power of conversational marketing to accelerate lead generation.
Find out how he uses MyAiP Chat to sell travel packages.

step 1/4

Chat Campaign.

Kevin implements MyAiP Chat on all of the company's B2C channels, including social. Anyone interacting with the company via ChatBot is immediately notified of the presence of a new product. On the institutional portal, when each prospect logs in, the ChatBot autonomously initiates the conversation dedicated to the new business proposal. In addition, Kevin, in consultation with the marketing department, activated a social campaign and an email campaign to all registered customers. The recipients of the campaigns, clicking at the links, land directly in the chatroom. Here, interacting with our conversational agent, they can gather all useful information and proceed to the personalized configuration of the travel package.

step 2/4

Not just claims.

MyAiP is able to accompany the customer in the timely configuration of products and services.

In the present case, MyAiP Chat asks the user a series of useful questions to compose the travel package most in line with his or her needs. The destination, number of travelers, presence of children, travel objectives, as well as the need to protect against unforeseen events, all contribute to the structuring of a personalized offer.

step 3/4

From lead to sale.

Having configured the options, MyAiP can accompany the prospect in choosing the solution that best suits his or her needs by proceeding with registration (if new customer), booking confirmation and finally payment via link to the external page. Kevin's company, by policy, does not enter into online rental contracts. The lead is then assigned to an agent who will contact the potential customer in the manner indicated as preferred by the user.

step 4/4

Close the online sales cycle.

MyAiP Chat allows prospects to download detailed information documents and contracts directly from Chat, to be signed and uploaded. MyAiP Chat then sends the direct link to the external page for selecting the payment method to finalize the purchase.

At the same time, a summary email is sent.

Summary

How can MyAiP Chat help you?

It is based on the vocabulary and syntax 
of the Italian language
and is also available in an English version.

It can be integrated with major text messaging services, such as Facebook Messenger, Telegram, WhatsApp, Skype, Google Assistant and Amazon Alexa.

It leverages a Training Center consisting of humanists and psychologists, which ensures constant optimization of Machine Learning processes.

Provides a personalized and contextualized Customer Experience
by learning the context and memorizing conversations.

Sends Push notifications to specific user segments, moving from broadcast communication extended to all to highly profiled communication.

It allows performance to be monitored through a Dashboard both in terms of quantity, monitoring the number of chats, and in terms of topics, with KPIs that can be configured according to user requests.

MyAiP Chat is an artificial intelligence capable of interacting textually, just like a human, with users and customers.
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