use case

Sales Products and Services

With MyAiP Chat you propose personalized offers to your customers that reflect their needs.

Integrate an advanced ChatBot into your channels that anticipates your users' needs
Accompanies customers in configuring products and services
Allow users to complete purchases in a few steps via a
link direct to the external payment page
Offer personalized support service available 24/7

The Use Case

Michela Pinto, Chief Commercial Officer of a leading telecommunications group, aims to increase mobile service contracts, so she develops a commercial strategy aimed at offering a particularly advantageous promotion for small businesses and freelancers who have already signed a fiber contract.

Michela also wants to use the potential of conversational marketing to accelerate lead generation.
Find out how she uses MyAiP Chat to sell telecom and utility services.

step 1/4

Chat Campaign.

Michela, in consultation with the marketing department, then activates an email and WhatsApp campaign to all customers. Recipients, clicking on the links, land directly in the chat room. Here, interacting with our conversational agent, they can gather all useful information and proceed with the activation of the new service with the benefits of the new promotion. Michela, moreover, implements MyAiP Chat on all pages of the company portal dedicated to the segment. Anyone on those pages who interacts with the company via ChatBot is then immediately informed of the new promotion.

step 2/4

Not just claims.

MyAiP is able to accompany the customer in the timely configuration of products and services.

In the present case, MyAiP Chat asks the user a series of useful questions to compose the mobile phone service best suited to his needs. Usage patterns, habits, type of work, data consumption, ... contribute to the structuring of a personalized offer.

step 3/4

From lead to sale.

Having configured the mobile phone service best suited to the customer's needs, MyAiP can accompany the prospect to the signing of the new supply contract. Michela's company, by policy, does not sign contracts online. The lead is assigned to an agent who will contact the prospect in the manner indicated.

step 4/4

Close the online sales cycle.

MyAiP Chat allows prospects to download detailed information documents and contracts directly from Chat, to be signed and uploaded. MyAiP Chat then sends the direct link to the external page for selecting the payment method to finalize the purchase.

At the same time, a summary email is sent.

Summary

How can MyAiP Chat help you?

It is based on the vocabulary and syntax 
of the Italian language
and is also available in an English version.

It can be integrated with major text messaging services, such as Facebook Messenger, Telegram, WhatsApp, Skype, Google Assistant and Amazon Alexa.

It leverages a Training Center consisting of humanists and psychologists, which ensures constant optimization of Machine Learning processes.

Provides a personalized and contextualized Customer Experience
by learning the context and memorizing conversations.

Sends Push notifications to specific user segments, moving from broadcast communication extended to all to highly profiled communication.

It allows performance to be monitored through a Dashboard both in terms of quantity, monitoring the number of chats, and in terms of topics, with KPIs that can be configured according to user requests.

MyAiP Chat is an artificial intelligence capable of interacting textually, just like a human, with users and customers.
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