The future of the credit industry with Artificial Intelligence will be characterized by constant evolution and the increasingly widespread integration of Chatbots. Credit recovery agencies and financial institutions that proactively adopt these technologies will be able to significantly improve their operations, increase collection rates, and maintain competitiveness in the global market.
Chatbots and Artificial Intelligence will enable agencies to quickly adapt to the changing needs of debtors and provide personalized solutions that meet the financial needs of each individual.
Moreover, the automation of credit recovery processes will allow agents to focus on value-added activities.
A fundamental resource to simplify and optimize the credit recovery process, Virtual Assistants not only offer an engaging and accessible user experience but also help minimize customers' perception of a process often considered intrusive.
Thanks to Artificial Intelligence, credit recovery agencies can manage payment requests, send reminders, and offer customized payment plans quickly and punctually. All of this benefits the optimization of operations and the increase in customer satisfaction.
The use of ChatBots in credit recovery offers numerous advantages to recovery agencies and creditors, including:
Operational Efficiency: Thanks to the automated management of a large number of requests and communications simultaneously, leading to significant time and resource savings.
Better Customer Experience: By reducing the negative perception of the credit recovery process and consequently increasing the likelihood of collection.
Personalized Solutions: AI-based Chatbots can analyze debtor data and offer personalized payment solutions, considering their financial capabilities and preferences.
Cost Reduction: By automating many credit recovery activities, conversational agents allow agencies to reduce operating costs and maximize profits
MyAiP Chat is FIVEN's Advanced ChatBot capable of conducting intelligent and natural language-based two-way conversations. Integrable with major messaging services such as Facebook, Telegram, Whatsapp, it offers a 24/7 solution that automates repetitive tasks, enhances customer experience, and measures customer satisfaction.
Thanks to a customizable Business Intelligence dashboard, it perfectly adapts to the needs of financial institutions and credit providers to offer their agents a modular service that makes the management of multiple incoming requests faster and more punctual.
