In the ever-evolving international tourism landscape, providing a high-value user experience to tourists and industry operators has become crucial. Thanks to the advent of AI-based ChatBots and their ability to deliver immediate, precise, and context-aware information, the tourist experience and the organization of tourism operators can be enriched with a new dimension.
MyAiP Chat goes far beyond simply answering specific questions: it positions itself as a strategic partner for every city and tourism industry operator. Through a well-established methodology, this AI solution combines all the necessary skills to ensure a superior, innovative, and completely secure user experience.
MyAiP Chat is a powerful conversion tool, facilitating communication of product and service offerings by destinations and tourism operators. With its conversational nature, the chatbot provides an additional boost to conversions, encouraging users to explore and take advantage of opportunities offered by the destination based on their preferences. MyAiP can also suggest offers and activities based on the tourist's geolocation.
The technology behind MyAiP Chat allows for conversation accuracy exceeding 95%. Thanks to finely trained Natural Language Processing (NLP) and Natural Language Understanding (NLU) algorithms, the chatbot quickly and efficiently interprets user requests.
With multilingual support in Italian and English, MyAiP Chat is available 24/7. Present on the web pages of destination entities and their social and messaging channels such as WhatsApp, Messenger, and Telegram, the ChatBot guides and assists tourists from all over the world.
MyAiP Chat serves as a reference point for tourists, providing precise and context-aware answers during their travels.
Key support scenarios include:
Connections: Information on transportation schedules to reach the destination, including the ability to consult dynamic solutions through Google APIs.
Map/Territory guide: Using geolocation, the chatbot helps users reach the main points of interest and can support operators in instant and proximity marketing initiatives.
Museums and Monuments: With an intuitive carousel, tourists are directed to the main attractions of the city and the territory.
Events and Shows: MyAiP Chat offers a calendar of the main events and shows in the area.
Hospitality/Accommodation Facilities: The ChatBot presents and showcases restaurants and hotels in the area.
Tours: MyAiP Chat provides useful information for territorial tours and rental of transportation means (from electric bicycles to boats), enabling in-app bookings.
Ticketing: The virtual assistant helps users book and purchase tickets for tourist attractions that will be added to the catalog, without requiring them to navigate independently online.
Contacts: Useful phone numbers and emails are always available to users for any needs.
MyAiP Chat offers a personalized dashboard that allows, in full compliance with privacy regulations, monitoring of tourist chats, data collection on conversations, and the production of reports and graphs based on specific KPIs. This in-depth analysis aims to understand and improve Customer Satisfaction and Brand Reputation, as well as optimize information offerings through targeted interventions on ChatBot learning.
MyAiP Chat is a virtual assistant that never stops learning and improving, thanks to constant analysis of interactions with users. A team of experts carefully monitors interactions to ensure that the virtual assistant's performance continuously improves.
MyAiP Chat represents an unprecedented innovation in the tourism industry, serving as an indispensable ally to provide tourists with a unique and memorable experience. With the power of Artificial Intelligence, this ChatBot takes a leap forward in creating an extraordinary user experience, positioning tourism operators at the forefront of the digitally advanced tourism era.
